Guest Relations Manager - Luxury Hospitality Career in Kuta Selatan, Bali

Join a prestigious hospitality team in the heart of Kuta Selatan, Bali as a Guest Relations Manager! This is your opportunity to elevate guest experiences in one of Indonesia’s most vibrant tourist destinations. In this dynamic role, you will serve as the primary point of contact for guests, ensuring their stay is seamless and memorable. With a focus on luxury hospitality, you’ll be part of a team that sets the standard for exceptional service in the region.

As a Guest Relations Manager at [Company Name], you’ll be responsible for overseeing the entire guest journey, from check-in to check-out. You’ll work closely with our front desk team, housekeeping, and other departments to ensure every guest feels valued and well-cared for. This role is perfect for someone who thrives in a fast-paced environment and loves creating unforgettable experiences for our guests.

Located in the bustling area of Kuta Selatan, you’ll enjoy a prime location with easy access to local attractions and amenities. Join us and be part of a team that’s shaping the future of luxury hospitality in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the guest check-in and check-out process, ensuring a smooth and efficient experience.
• Coordinate with housekeeping, dining, and other departments to ensure guest rooms and amenities are in top condition.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Work closely with the front desk team to ensure high levels of service and hospitality.
• Collaborate with the marketing team to promote special offers and packages to existing and potential guests.
• Ensure compliance with hotel policies and procedures, maintaining a high standard of service.
• Represent the hotel at events and functions, ensuring a positive and memorable experience for all attendees.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in guest relations or a similar role in the hospitality industry.
• Proven track record of excellent customer service and guest satisfaction.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Familiarity with hotel management systems such as PMS (Property Management System) like Opera, Cendyn, or similar.
• Knowledge of local regulations and industry standards in the hospitality sector.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Fluent in English and Bahasa Indonesia, with excellent written and verbal communication skills.

🛠️ Keahlian

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