Customer Care & Retention Specialist (B2B SaaS) - Cartrack

Join Cartrack, a global leader in fleet management and telematics solutions, as a Customer Care & Retention Specialist (B2B SaaS). In this dynamic role, you will serve as the primary point of contact for our enterprise clients, ensuring their success through proactive customer care and strategic retention efforts. Based in Jakarta Raya, you will work closely with our team to deliver exceptional service and drive customer satisfaction. This is your chance to make a meaningful impact in the world of fleet management.

As a Customer Care & Retention Specialist, you will be responsible for managing client relationships, resolving issues, and ensuring that our clients derive maximum value from our SaaS platform. You will use tools like Zendesk, Salesforce, and our proprietary telematics software to streamline your workflow and provide top-notch service. With 3-5 years of experience in customer care or a related field, you will bring a wealth of knowledge and a client-centric approach to your role.

At Cartrack, we offer a collaborative and innovative work environment where your contributions are valued. Join us and be part of a team that is shaping the future of fleet management.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for enterprise clients, providing exceptional customer service and support.
• Resolve client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction.
• Manage and maintain client relationships, proactively identifying opportunities for growth and retention.
• Utilize Zendesk and Salesforce to track and manage customer interactions and data.
• Leverage our proprietary telematics software to provide technical support and ensure clients are maximizing the value of our SaaS platform.
• Collaborate with the sales and product teams to address client needs and drive customer retention.
• Conduct regular client feedback sessions to gather insights and improve our services.
• Stay updated with industry trends and best practices in customer care and retention.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in customer care, customer success, or a related field.
• Proven track record of delivering exceptional customer service and driving customer satisfaction.
• Strong understanding of B2B SaaS products and services, with a focus on fleet management and telematics solutions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in using CRM tools like Salesforce and customer support platforms like Zendesk.
• Familiarity with telematics software and fleet management systems is a plus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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